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What Services Do We Provide?
Our After-Sales Service (A/S) covers electronic devices purchased from our store or elsewhere.
Warranty Period:
New Products: 12 months from the purchase date.
Used Products: 1 week from the purchase date.
Before submitting an A/S request, please review the service warranty contract provided with your purchase.
Mobile Phones After-Sales Service
1. Screen, Display, and Battery Issues
Common Problems: Broken screens, display malfunctions, battery drainage, or charging issues.
Solutions: Partial or full device replacement based on the official store’s policy.
Guidance:
Check your warranty policy for eligibility.
Contact us for authorized repairs and avoid unauthorized service providers.
2. Software Issues
Common Problems: Slow performance, system bugs, connectivity issues (Wi-Fi, Bluetooth, or mobile network).
Solutions: Software updates, factory reset, or hardware repairs as needed.
Guidance:
Ensure your phone’s software is up-to-date to prevent bugs.
Severe issues may require an operating system reinstallation by a technician.
Laptops After-Sales Service
1. Hardware Issues
Common Problems: Battery problems, overheating, display issues, keyboard, and trackpad malfunctions.
Solutions: Partial or full device replacement based on the official store’s policy.
Guidance:
Avoid spills, crumbs, and using the laptop while charging to protect components.
2. Software and Operating System Issues
Common Problems: System crashes, operating system failures, or virus infections.
Solutions: Operating system resets, reinstallation, or virus removal.
Guidance:
Install antivirus software.
Avoid downloading untrusted programs to keep your system safe.
Tip: Services are also available for external customers. Note that repairs are limited to certain device models and brands.
Other Electronic Devices (Tablets, Smartwatches, etc.)
1. Hardware Issues
Common Problems: Unresponsive touch, malfunctioning gestures, or issues with touch ID and face ID.
Solutions: Partial or full device replacement based on the official store’s policy.
Guidance: Keep screens clean to prevent malfunctions caused by dirt or smudges.
2. Software and Operating System Issues
Common Problems: System crashes, operating system failures, or virus infections.
Solutions: Operating system resets, reinstallation, or virus removal.
Guidance:
Install antivirus software.
Avoid downloading untrusted programs.
Tip: These services are also available for external customers. Please note that repairs are restricted to specific device models and brands.